COVID-19 - Learn more about our safety protocols

New Safety Protocols

Hygiene and safety measures adopted against Covid-19

Since 1985, the safety and well-being of our guests and staff have been our priority
at Caiman Ecological Refuge.

Our hotel activities will resume on July 16 following all preventive measures and recommended protocols by the World Health Organization and the Brazilian Ministry of Health:

General measures

All staff and partners’ teams will always wear a face mask and/or face shields, as well as gloves when necessary.

Cleaning protocols will be intensified, and all areas will be regularly sanitized with products approved by ANVISA (National Health Regulatory Agency).

All staff and partners’ teams will go through rigid and detailed training.

We have a nurse on site available 24/7.

All staff and partners’ teams will be screened by our nurse and will follow strict hygiene protocols upon arrival at the property.

All staff and partners’ teams live on-site, which diminishes circulation.

We are adopting a flexible cancellation policy and bookings can be rescheduled according to availability.

Access the full protocol

Find out about all the safety and hygiene measures we have adopted in the sidewalks,
rooms, common areas and meals.

Sustainability. Ecotourism. Conservation.
The Pantanal awaits you at Caiman